Privacy Policy
At TRI SUPPORT SERVICES, we are committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website or use our NDIS services.
- Who We Are
TRI SUPPORT SERVICES is a trusted National Disability Insurance Scheme (NDIS) provider committed to delivering compassionate, person-centred support that promotes independence, inclusion, and improved quality of life.
We recognise the importance of your privacy and are committed to complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
By using our website or engaging with our services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
- Information We Collect
Depending on the services you access, we may collect personal information including:
- Full name
- Date of birth
- Residential and postal address
- Phone number
- Email address
- Emergency contact details
- NDIS participant number
- NDIS plan information and funding details
- Health information relevant to your support needs
- Support goals and service preferences
- Communication records
- Employment and recruitment information (where applicable)
- Feedback, enquiries, and complaints
We only collect information that is reasonably necessary to provide quality NDIS services and meet our legal and contractual obligations.
- How We Collect Your Information
We may collect personal information through:
- Website contact forms
- Service enquiries
- NDIS referral forms
- Participant intake and registration forms
- Phone calls and emails
- Face-to-face meetings
- Employment applications
- Referrals from support coordinators, healthcare professionals, guardians, or family members
- Cookies and website analytics technologies
Where practical, we collect information directly from you. In some situations, we may receive information from authorised representatives or other healthcare professionals involved in your care.
- Why We Collect Personal Information
We collect and use your information to:
- Deliver safe and high-quality NDIS supports
- Develop and review personalised support plans
- Coordinate services with participants, families, carers, and healthcare professionals
- Manage NDIS funding and service agreements
- Respond to enquiries and service requests
- Improve our services and customer experience
- Process employment applications
- Maintain accurate business and participant records
- Meet legal, regulatory, and NDIS compliance requirements
- Disclosure of Personal Information
Your personal information may be shared when necessary with:
- National Disability Insurance Agency (NDIA)
- NDIS Quality and Safeguards Commission
- Support Coordinators
- Plan Managers
- Allied Health Professionals
- Medical Practitioners
- Government departments and regulatory authorities
- Professional advisers, including auditors and legal advisers
- Technology providers who support our business systems
We will only disclose your information where:
- You have provided consent ;
- It is necessary to deliver your support ;
- It is required by law or
- It is otherwise permitted under Australian privacy legislation.
- Protecting Your Information
TRI SUPPORT SERVICES takes reasonable steps to protect your personal information from loss, misuse, unauthorized access, alteration, or disclosure.
Our security measures include:
- Secure electronic record systems
- Password-protected databases
- Restricted staff access
- Confidentiality agreements for employees and contractors
- Secure document storage
- Regular system maintenance and security monitoring
Although we take every reasonable precaution, no internet transmission or electronic storage system can be guaranteed to be completely secure.
- Website Cookies and Analytics
Our website may use cookies and analytics services to improve website performance and user experience.
Information collected may include:
- IP address
- Browser type
- Device information
- Pages visited
- Time and date of visits
- Website usage statistics
This information is generally anonymous and used for reporting and website improvement purposes.
You may disable cookies through your browser settings; however, some website features may not function correctly.
- Accessing and Updating Your Information
You have the right to request access to the personal information we hold about you.
If you believe your information is incorrect, incomplete, or outdated, you may request that it be corrected.
We will respond to requests within a reasonable timeframe and in accordance with Australian privacy laws.
- Retention of Personal Information
We retain personal information only for as long as necessary to:
- Deliver our services
- Meet legal and regulatory obligations
- Resolve disputes
- Maintain accurate business records
When personal information is no longer required, it is securely destroyed or permanently de-identified.
- Third-Party Websites
Our website may contain links to external websites operated by third parties.
TRI SUPPORT SERVICES is not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any external sites they visit.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, NDIS requirements, or our business practices.
The latest version will always be available on this page, together with the updated effective date.
- Contact Us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us.
TRI SUPPORT SERVICES
Head Office (Victoria) The Greenhouse, Suite 2, Level 1 797 Plenty Road, South Morang VIC 3752
ACT Office 120 Eastern Valley Way Belconnen ACT 2617
Phone
- 0466 190 333
- 1300 602 874
Email : office@triss.com.au
We are committed to responding to all privacy enquiries promptly and professionally.